Privacy Policy

Swift Facilities Management Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

• Personal identification information (name, email address, phone number)
• Company name and business details
• Service enquiry details and communication history
• Website usage data and cookies
• IP address and browser information

2. How We Use Your Information

• To respond to your enquiries and provide quotes
• To deliver and improve our services
• To send service updates and relevant communications
• To comply with legal obligations
• To analyse website usage and improve user experience

3. Data Retention

• Contact form submissions: retained for 3 years or until service relationship ends
• Client records: retained for 7 years as required by law
• Marketing preferences: until you opt out
• Website analytics: 26 months

4. Third-Party Sharing

• We do not sell your personal information
• Data may be shared with service providers who assist our operations
• We may share data with legal authorities if required by law
• Analytics providers may receive anonymised usage data

5. Data Security

• We implement industry-standard security measures
• Data is encrypted in transit and at rest
• Access is restricted to authorised personnel only
• Regular security audits and updates are conducted

6. Your Rights

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

7. Cookies

• We use essential cookies for website functionality
• Analytics cookies help us understand site usage
• You can manage cookie preferences in your browser settings

8. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact us:

• Email: info@swiftfacilities-management.co.uk
• Phone: 07946 130452
• Address: 35-37 Ludgate Hill London, EC4M 7JN

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.